Program Overview

Hospitality is the fastest growing economy in the global market today. There is an intense need for people with management skills. Graduates of this program can apply for a variety of positions in the lodging market, for example: Sales and Marketing, Front Office Management, Executive Housekeeper, or Food and Beverage Management. This program is recognized by the International Educational Institute of the American Hotel and Lodging Association.

Learning Objectives & Classroom Approach

Upon completion of the program, students will have in depth knowledge of the Hotel industry. Students will study all 8 divisions of a hotel in technical detail as well as employee motivation and human resource management. The course is very interactive, with student presentations and many visuals aids used. The student also has the opportunity to spend four weeks in a practicum in a downtown hotel after finishing the program.

Course Information for the Hospitality Management Diploma Program

The courses named and numbered, if scheduled, will be taught as described during the specific program length as defined in this catalogue. Additional courses may be added at a later date and will be described in a printed catalogue supplement before being offered. Scheduling of courses to be offered is at the discretion of Western Town College, and inclusion of a course in this catalogue is not a guarantee that the course will be offered at any time. The course numbering system consists of a two-letter and three-digit combination for each course. The letters indicate subject areas as indicated below.

HM101 - HM114 Hospitality Management

HT101 - Intro to The Hospitality Industry

This course introduces students to the organization and structure of hotels, restaurants and clubs. Also covered are business ethics, franchising and management contracts, as well as the responsibilities of hospitality managers in various areas.

HT102 - Food and Beverage Services

The focus of this course is on every facet of hospitality food and beverage operations. Included are coffee shops, room service, dining rooms, banquets, cafeterias, employee food service, catering, clubs and shows, and more.

HT103 - Food and Beverage Management

This course covers the basics of food and beverage management. Emphasis will be on guest expectations and an overview of the food service industry, including areas such as automation, nutritional concerns, and menu management.

HT104 - Front Office Procedure

This course will provide a basic understanding of hotel front office procedures and management. Areas of study include yield management, reservations, guest concerns and the effect the front office has on the overall operation of a hotel. Students will be able to work step-by-step through the front office guest cycle.

HT105 - Hospitality Supervision

This course focuses on managing people from the hospitality supervisors viewpoint. Included are techniques for increasing productivity, time management, effective communication, and managing change. Also covered are methods of motivating employees and resolving conflicts with staff, guests and other departments.

HT106 - Marketing in the Hospitality Industry

This course covers down-to-earth ideas for making your market mix more successful as well as increasing sales. Marketing includes checklists, tips, dos and donts and predictions for the future.

HT107 - Hotel / Motel Security Management

This course introduces students to the areas of vulnerability, authority of the Security Officer and legal definitions. It also gives you insight to Physical Security and Perimeter Control, all aspects of safety in hotels, and establishing a Safety Committee.

HT108 - Convention Management

This course introduces both the meeting planners and convention service managers perspective to help students understand the meeting requirements of various market segments.

HT109 - Basic Financial Accounting

This course provides background knowledge for beginning students who need to understand accounting for business transactions and studies as well as the use of accounting records in the journalizing and posting processes.

HT111 - Human Resource Management

This course provides a comprehensive, global view of human resources management in a Hotel environment. It expands on important concepts such as recruiting, selecting, hiring and training.

HT112 - Hospitality Housekeeping

This course provides a thorough overview of all aspects of housekeeping management from hiring and maintaining quality staff, organizing technical cleaning details for each hotel area, administering inventory issues, to analyzing types of linen from a purchasing viewpoint.

HT114 - International Hotel Management

This course teaches the students how to plan, develop, and manage hotels in the rapidly changing global arena.This course features extensive coverage of cultural diversity issues and strategies for attracting guests from around the world.

Program Start Date

New intake every month

Admission Requirements

TOEIC Score >700, TOEFL Score >530 (CBT>197, IBT>71), WTC Placement Test Level 7 or Completion of WTC Level 6

Practicum

A 1 month optional Business Practicum is available to students who fulfill course requirements and pass an interview.